FREE U.S. SHIPPING ON ORDERS OVER $35!

FAQ

Sezzle is a company that we partnered with that gives you the ability to buy now and pay later. Click here for more information or any questions that you may have in regards to Sezzle. You can also contact them directly at shoppersupport@sezzle.com.

Yes! Please keep in mind customs and additional shipping fees may apply depending on your country's postal service. House of Uni has no control over these additional fees.

Sign up with our VIG (Very Important Goddess) newsletter located at the bottom of the home page to receive announcements about restocks. You can also follow our social media pages for restock information.

Most of our products are. Vegan products will be clearly labeled under the ingredients tab on each page.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or holidays (including postal holidays) will be processed on the next business day. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. 

Please allow 24 hours for your tracking number to update once you receive your tracking number by email.

No, we can't. This is considered fraud.

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to view the details of your shipment. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not contact the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at customerservice@houseofuni.comAt times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business daIf you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your mailing address is complete and correct (including apartment and house numbers) as we may not be able to change your address once the order is completed.

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@houseofuni.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.

We're Sorry, We Do Not Accept:

CODs
Layaway
Personal Checks
Money Orders

**Please note PayPal "E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until verification of your payment has cleared.

To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.houseofuni.com. House of Uni is not affiliated nor endorses any other brand.

Yes! All of our ingredients are listed on the product page. We are cruelty free, gluten free and paraben free. We have a few products that are NOT vegan. If an item is not vegan it will be listed on the product page in the description. We have also created a Vegan section under our Shop category for easy access of all vegan products.

Sorry, we do not carry sample sizes.

Periodically, House of Uni will offer promotional codes. One (1) Offer Code may be used per order. Coupon codes cannot be applied to sale or bundled items. Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made. The coupon code is entered at checkout. To ensure you are notified of any new items, sales and promotions please join our V.I.G newsletter.

For questions regarding the status of your order, or any other questions, please email us at customerservice@houseofuni.com.


While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below.

Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, House of Uni will not be responsible for the items.

*We reserve the right not to accept certain damaged items. We have no control of the weather. Please do not leave lipstick in direct heat for a long period of time as this may cause it to melt.

We will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value. Depending on our volume and time of year, we may not be able to make any changes. If you make an error or you want to cancel your order after it has been processed and shipped, we're sorry but we will not be able to cancel the order or issue a refund.

You may track your order by visiting www.USPS.com. The US Postal Service can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). House of Uni is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time-frames.

DOMESTIC

$6.45 USPS FLAT RATE PRIORITY with tracking (2-3 business days)
$22.95 USPS FLAT RATE EXPRESS with tracking (1-2 business days)

*Please allow for extra business days for your order to be fulfilled during new releases and holidays.

CANADA

$10 USPS FIRST CLASS INTERNATIONAL with tracking (7-14 business days)
$29.25 USPS FLAT RATE PRIORITY INTERNATIONAL with tracking (6-10 business days)
$35.25 USPS FLAT RATE EXPRESS INTERNATIONAL with tracking (3-5 business days)

*Please allow for extra business days for your order to be fulfilled during new releases and holidays. Canadian orders may take up to 15 days or longer to arrive.

INTERNATIONAL

$15 USPS FIRST CLASS INTERNATIONAL (7-14 business days)
$26 USPS FLAT RATE PRIORITY INTERNATIONAL with tracking (6-10 business days)
$47 USPS FLAT RATE EXPRESS INTERNATIONAL with tracking (3-5 business days)

* Please allow for extra business days for your order to be fulfilled during new releases and holidays. International orders may take up to 15 days or longer to arrive.

We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.